Shipping policy
At Squirrelly Girl Sourdough Starter, we believe everyone should have the opportunity to experience the joy of baking with a living sourdough starter — no matter where you live in the world. That is why we proudly offer free worldwide shipping on all sourdough starter orders.
Free Worldwide Shipping
We carefully package every Squirrelly Girl Sourdough Starter to ensure it arrives safely and ready for you to begin your sourdough journey.
To keep our prices affordable and continue offering free worldwide shipping, we ship using the most cost-effective methods available. Because of this, tracking is not included with our standard free shipping option.
Shipping carriers charge significantly higher rates for tracked international shipments, and adding tracking to every order would greatly increase the shipping costs we pay — costs that would ultimately need to be passed on to our customers.
By choosing untracked shipping, we are able to keep sourdough starter accessible to bakers around the world while maintaining our commitment to free shipping.
Shipping Times
Shipping times may vary depending on your location, customs processing, and local postal services. International orders may take additional time to arrive due to customs and delivery networks.
Please allow adequate time for your starter to arrive before reaching out. Your patience helps us continue providing affordable worldwide shipping.
Our Starter Activation Guarantee
Your satisfaction is extremely important to us. We stand behind the quality and health of every Squirrelly Girl Sourdough Starter we send.
If your starter does not activate after you have followed the included activation instructions, we will happily provide a free replacement starter.
Before requesting a replacement, please ensure that:
- You have followed the activation instructions provided with your starter.
- You have given the starter enough time to wake up and become active.
- You have used the recommended feeding schedule and care instructions.
Sourdough is a living culture, and sometimes it simply needs a little extra patience, especially after its journey to your home. We are always happy to help troubleshoot and make sure you are successful.
Need Help?
If you have any questions about your order, shipping, or activating your starter, please reach out to us. We are always happy to help you begin your sourdough adventure.
Thank you for choosing Squirrelly Girl Sourdough Starter — we can't wait to see what you bake!